Mobile Phone Reviews
 
 
A bug founded in Razr

Tue, 14 Mar 2006

Cingular and T-Mobile are pulling Motorola's popular Razr phones after a glitch rendered several batches of the handsets faulty and inoperable.

The bug in the phones cuts off callers or makes the device shut down when the flip of the slimline handset is opened.

Motorola said the glitch affects only a limited number of phones and it does not expect any impact on financial results.

Peter Dobrow, T-Mobile spokesman said, "It's virtually impossible to identify at retail which units have the defective component."

Analyst Roger Entner of market research firm Ovum said such sales suspensions are uncommon, especially when they involve a hot-selling product like the Razr.

"Motorola continues to produce new Razr handsets in volume to customer distribution centers and retail availability is expected to be normal across all markets by next week," said spokeswoman Jennifer Weyrauch.

Razrs sold through Verizon Wireless are unaffected since Verizon uses a different wireless technology than Cingular and T-Mobile and the phones have different components.

Motorola says it hopes to start re-selling the phones later this week.

According to the report, the first slim Razr phones were introduced by Motorola in 2004 and since have proved hugely popular. In results announced in mid-January, Motorola says it had sold more than 12 million Razr handsets.

Motorola said it was not recalling any phones but would remove faulty phones from those delivered to operators.
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