Which? Slams Rip-Off Mobile Phone Cashback Deals

Wed, 02 Jul 2008

Thousands of Brits are being ripped-off through dubious mobile phone cashback deals, according to a new Which? report.

The consumer group said that many cashback deals, offered to customers when they sign up to new contracts by phone retailers or dealers, come with complicated conditions that make it hard for the customer to claim .

As a result, Which? said it receives hundreds of calls each month from customers complaining they are unable to claim back their cash .

Last summer mobile phone networks agreed to follow a voluntary code of practice which stated that mobile phone retailers should avoid using unreasonable terms for customers trying to claim their money back.

It also stated that customers should be given at least 60 days to post bills in support of their claims .

The Which? report, however, found that six out of 10 websites it surveyed in October included cashback deals that breached the code, including the e2save.com website which gave just 30 days for bills to be returned instead of the recommended 60 days.

Malcolm Coles, editor of Which.co.uk, said: "We think mobile phone cashback deals that make customers jump through hoops to get their money should be banned. If cashback is offered, it should be automatic."

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